Shipping & Returns / 送貨與退貨

 

Shipping 送貨 - Free Shipping 香港免費送貨

Free Shipping on Order Over HK$399

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products may not be shipped to all international destinations.

When you place an order, our system will calculate the shipping cost based on your item weight, size and order value. Depending on the availability of the goods, we will normally ship out the goods within 2-3 business days.

Free Shipping is available within Hong Kong SAR on orders over HK$399.

 Order Value

Shipping within Hong Kong
(Residential & Commercial)

 Above HK$ 399 FREE Shipping
 Below HK$ 399 HK$ 39

 

We ship local Hong Kong orders through Hong Kong Post (Sm@rtPost), Ta-Q-Bin, or SF Express. Your package will be delivered via the most suitable and appropriate carrier and directly to residential/commercial addresses (and we do NOT deliver to P.O. box nor Hotel). We will notify you via email about the estimated delivery dates. All packages will be delivered ONE time only. Please make sure that someone is available at the shipping address, and make sure that you enter the correct contact number during checkout. For residential addresses, the courier may call you before shipping. Should a second delivery attempt is required, a surcharge of HK$39 (plus any remote area charge if applicable) will be charged.

For International, we ship all international packages through DHL Express.

The estimated delivery days for all our supported destinations, are shown in the below table.  For destinations not shown below, please e-mail us at cs@lotusmart.com for a quote. 

 Destinations Delivery Days
(business days)
 Hong Kong 3 - 7
(Free Shipping available)
 China 10 - 14
 Taiwan 8 - 11
 Macao 6 - 8
 South East Asia 8 - 10
 Australia &
 New Zealand
9 - 10
 Europe 8 - 11
 USA & Canada 8 - 11
 Other Countries cs@lotusmart.com


Please also note that the shipping rates for many items we sell are weight-based. The estimated packed weight of any such item can be found on its product detail page. 

Areas that CANNOT be delivered in Hong Kong - 香港不派遞地區

Delivery Service is not available for the following areas. we encourage you to use a shipping address within the city and take advantage of the Free Shipping available in Hong Kong.

 Sha Tau Kok
 沙頭角禁區內
 Ta Kwu Ling
 打鼓嶺  
 Man Kam To
 文錦渡
 Lo Wu
 羅湖 
 Grass Island
 塔門 
 Shek O
 石澳
 Mai Po
 米埔
 Lok Ma Chau
 落馬洲  
 Po Toi
 蒲台島
 Tung Lung Chau
 東龍洲    
 Crooked Island
 (Kat O)  吉澳
 Tung Ping Chau
 東平洲  
 Chek Lap Kok
 赤鱲角
 HK Intl Airport
 香港國際機場


Finally, kindly ensure that all of your shipping details (i.e., full address, telephone number, e-mail) are entered correctly during the checkout process. Please be aware that we will not be responsible for any loss parcel caused by any incorrect shipping details.


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Returns Policy 退貨 - 7 Days Return 七天退貨保証

You may return most new, unopened items within 7 days of delivery for a full refund. Please be aware that buyers are responsible for the return shipping costs and the original shipping costs (if a FREE Shipping was provided on the original purchase). We'll pay the returns shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, identify the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Or you can simply email us at cs@lotusmart.com and we will guide you through the process of returning the package. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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Import Duties 入口稅

Some international destinations may require import duties. Buyers are responsible for the import duties. Import Duties varies from product to product, and its destinations.

When ordering from LOTUSmart.com, buyers are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Hong Kong may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; LOTUSmart has no control over these charges, nor can LOTUSmart predict what they may be.

Customs policies vary widely from country to country; buyers should contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.