Order Process

Order Process at LOTUSmart.com

  • Step 1: Search your products through the "All Brands", or "Search Box", or "Categories".

                Order Process - Step 1

  • Step 2: Click to select the brand that you are looking for.

                Order step-2 : Select Brand

  • Step 3: Click into the product that you would like to purchase

                Order Step 3 : Select Product

  • Step 4: Select the Quantity that you need and Clcik "ADD TO CART".

                Order Step 4 - Add to cart

  • Step 5: Review the product and click "PROCEED TO CHECKOUT"

                Order Step 5 : Proceed to Checkout

    A page of related promotion may pop up. You may add those promotion in your cart and continue to Check out. Or, you can simply click "No Thanks".

    Order Step 5.1 - Add Promotional Items


  • Step 6: If you are a new customer, you may select "Create an account". If you are a returning customer, you can simply enter your account email address and your passward to "Sign In".

                Order Step 6 -Create an Account

  • Step 7: Enter all information required in this page. Please make sure that you enter the Email address, Phone number and Address correctly. This is important information that we need to ship the package to you. Once completed, click "Create Account". If you have a different billing address, you may enter it later on.

                Order Step 7 - Enter Info

  • Step 8: Click the "CART" button at the top right corner of the screen. And then continue your check out by clicking "Check out now".

Order Step 8 : Continue Check Out



  • Step 8: You can now verify your shipping address.  If your Billing Address is the same as your "Shipping Address", you can leave the message "My Billing address is the same as my Shipping Address" checked. Otherwise, un-check it and enter your Billing address. Click "CONTINUE" to confirm that you are aware of the Shipping method and the Shipping charge (if any). We do offer FREE SHIPPING in Hong Kong when your order total exceed a certain $ amount. For details, please see here.

                Order Step 9 - Shipping Method

  • Step 10 : You will enter the Payment method step. We offer various Payment Methods, such as Credit card, PayPal, Bank Deposit, e-Cheque (for Hong Kong only), and Alipay (for China Billing address only).


  • Step 11a: You may select "Bank Deposit" to deposit the fund to our bank account at HSBC Hong Kong. Then Click "PLACE ORDER" to continue. 

                Order Step 11a : Bank Deposit or eCheque

  • Step 11b: You will then be taken to a page that says "Thank you". In this page, you will see your Name, your order number and our bank details for your payment.  You will also receive an Email with the order information and our bank details as well. At this point the order placing is completed and you may proceed to deposit the money to our bank account. Once we receive your payment, and your copy of your bank slip by email, we will then proceed to ship the goods. 

                Order Step 11b : Thank you for your order

  • Step 11c: If you select e-Cheque or Alipay, the process is similar to "Bank Deposit". You will receive an email with our bank information and you may proceed per the instructions in the email.


  • Step 11d: If you decide to pay with Credit Card, just fill in your credit card information and "PLACE ORDER". 
                Order Step 11 - Pay by Credit Card

  • Step 11e: Finally, if you would like to pay with PayPal, just click the PayPal button, and login your PayPal account. Follow the PayPal instruction on the screen and "PLACE ORDER".

  • Step 12: With each of the above Payment methods, you will receive an Email confirming your Order. And in the case of "Bank Deposit" or "e-Cheque", or "Alipay", our Bank / Account information will also be shown in the email for you to proceed your payment. The Email will look something like the below.

                Order email

  • Step 13: At this point, your order placing is completed. We normally ship out your package within 2 business days. And for Hong Kong, depending on the different shipping carrier, your package will arrive within 3-7 business days. And once we ship out your package, you will receive an email notifying you about the estimated delivery date of the package. So, stay tuned and enjoy your purchased goods.